Business Continuity Plan

QFC has a detailed business continuity plan to prepare our associates in case unusual events  disrupt our operations. A few elements of the plan could directly impact our customers, so we want to share those things you need to know about our plan:

How will I access my funds in the event of a business disturbance?

We do not hold customer funds or securities at our office. They are held at our brokerage firm, TD Ameritrade, at our Broker/Dealer, Securities America, Inc., or directly with various mutual fund companies (AIM, American Funds, etc.)  In the event of an internal or external disruption, clients may access their accounts by calling TD Ameritrade at 1-800-967-6226 or Securities America, Inc. at 1-800-747-6111. If our telephone service is unavailable, we will post an announcement on our website that customers can access their funds by calling the numbers above.

In the event of a disturbance, how will QFC continue to do business?

If telephone lines are available, QFC’s phones will be forwarded to our Broker/Dealer, Securities America, Inc. Vital customer information will be available to the appropriate Securities America representative via secure, web-based programs accessible from their locations.  Through their systems, we will be able to continue to take, enter, and execute orders.

How does QFC back up its data?

A variety of methods are used to secure and protect QFC's data.  The data is backed up through a secure connection to the cloud and stored in encrypted files.  Additionally, multiple levels of backups are prepared made daily.  In the event of an internal or external disturbance, these back-ups will allow us to restore our client files completely.

How will QFC keep in touch with me in the event of a disturbance?

We will continue to use every option available to us to maintain communication with our customers – telephone, fax, email and US Mail. In addition, you may reach us through this Internet site: www.qualityfinancial.com.